Frequently Asked Questions (FAQ)

Here are some of the most common questions customers ask about shopping with **Proshion**. If you don’t find your answer here, feel free to contact our support team.

1. How can I place an order?

Simply browse our products, add items to your cart, and proceed to checkout. You’ll receive an order confirmation email after successful payment.

2. What payment methods do you accept?

We accept major **credit/debit cards**, **UPI**, **net banking**, and **wallet payments**. All transactions are processed securely.

3. How long does delivery take?

Orders are usually delivered within **3–7 business days** within India, depending on your location. International deliveries may take 10–20 business days. See our Shipping Policy for details.

4. Can I return or exchange a product?

Yes, you can return products within **7 days** of delivery, provided they are unused and in original packaging. Please read our Refund & Return Policy for details.

5. How do I track my order?

Once your order is shipped, you’ll receive an email/SMS with a **tracking ID** and link to track your shipment in real-time.

6. Do you ship internationally?

Yes, we ship to select international locations. Additional customs or import charges may apply. Please refer to our Shipping Policy.

7. How can I contact customer support?

You can reach us via email at **[email protected]** or visit our Contact Us page for more options.

Last updated: October 2025