Refund & Return Policy
At **Proshion**, a brand of **Repoxa Technologies**, we value your satisfaction and strive to provide a smooth and reliable shopping experience. This policy outlines the terms for returning products, requesting refunds, and making exchanges.
1. Eligibility for Returns
- Products must be returned within 7 days of delivery.
- Items must be unused, undamaged, and in their original packaging.
- Proof of purchase (order ID, invoice) is required for processing returns.
- Certain items (like perishable goods, personal care products, or customized items) may not be eligible for return.
2. Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within **5–7 business days** to your original payment method.
- Refund times may vary depending on your bank or payment provider.
3. Exchanges
We offer exchanges **only for defective or damaged items**. If you need to exchange a product, please contact our support team within 48 hours of delivery.
4. Non-Refundable Items
- Gift cards or promotional vouchers
- Clearance or final-sale items
- Downloadable digital products
5. Shipping Costs
Customers are responsible for paying return shipping costs unless the return is due to a defective or wrong product delivered by Proshion. Shipping costs are **non-refundable**.
6. How to Initiate a Return
To start a return or refund request, please contact our customer support team:
Repoxa Technologies, Noida, Uttar Pradesh[email protected]
Last updated: October 2025